ISO 9001:2015 is the most popular standard globally, since there are over one (1) million companies and organizations in over 170 countries certified to this standard. ISO 9001:2015 sets out the criteria for a quality management system implemented by an organization, so that it can provide products and/or services according to customer needs. The standard can be implemented by any organization, regardless of its size or activity including product manufacturers or service providers.
Quality Management System (QMS)
A prerequisite of ISO 9001:2015 is the existence of a Quality Management System setting a number of quality management principles including a strong customer focus, the motivation and implication of top management, the establishment and monitoring of quality objectives and continual improvement. The ‘Plan-Do-Check-Act’ principle also applies to this standard. The structure of ISO 14001:2015 is the following:
- Scope
- Normative references
- Terms and definitions
- Context of the organization
- Leadership
- Planning
- Support
- Operation
- Performance evaluation
- Improvement
The basic benefits from setting and implementing a Quality Management System according to the requirements of ISO 9001:2015 are the following:
• Acquirement of competitive advantage in the market
• Conformance with legal and regulatory requirements
• Continuous improvement of the quality of products/services
• Substantial contribution to the development and sustainability of the organization
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